FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
We accept PayPal, American Express, Apple Pay, Google Pay, Mastercard, Shop Pay and Visa.
How quickly will you respond to my inquiry?
Our customer service team is available Monday to Friday, 09:00–18:00. We aim to respond as quickly as possible during our support hours. You can reach us at info@lilymayfair.com.
Can I change my delivery address after placing an order?
Please contact us immediately at info@lilymayfair.com if you need to change your delivery address. We cannot guarantee that changes can be made once your order has entered processing or has been dispatched.
How long does order processing take?
Orders are typically processed within 1–2 business days. Once your order has been dispatched, you will receive tracking information.
How long does delivery take?
Delivery typically takes 4–9 business days after dispatch. Including processing time, the total estimated delivery time is 5–11 business days.
Do you offer free shipping?
Yes, we provide free shipping on all orders.
Which courier do you use?
We ship with Royal Mail. Once your order has been dispatched, you will receive tracking information so you can follow its progress.
How long do I have to return my order?
Eligible items can be returned within 30 days after delivery. Items must be unused, unworn and returned in their original packaging with all tags and components included. Certain items, including personalised products and products with a broken hygiene seal, cannot be returned.
Do you accept cancellations?
Yes. Orders may only be cancelled within 1 hour of placing the order. After this period, we cannot guarantee cancellation. Once received, eligible items may still be returned in accordance with our Return Policy.
