What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, and American Express.

How quickly will you respond to my inquiry?

Our customer service team aims to respond within 24 hours. You can always reach us at info@lilymayfair.com.

Can I change my delivery address after placing an order?

Because we process and ship all orders within 24 hours, it is usually not possible to change your delivery address after confirmation. If you notice an error, please contact us immediately with your name and order number, and we’ll do our best to help before the order ships.

How long does order processing take?

Orders are processed and dispatched within 24 hours (Monday–Friday). A shipping confirmation email with tracking details will be sent as soon as your order has been dispatched.

How long does delivery take?

Standard delivery time is 5–8 business days after dispatch.

Do you offer free shipping?

Yes, we provide free shipping on all orders.

Which courier do you use?

We ship with trusted partners Royal Mail and DHL. You’ll receive a Track & Trace link once your order is on its way.

Will my order arrive in one package?

Most orders arrive in a single package. In rare cases, items may ship separately, but you will receive tracking details for each shipment.

What should I do if I receive a damaged item?

Please email us at info@lilymayfair.com within 7 days of receiving your order. Include your order number and a clear photo of the item so we can assist you promptly.

How long do I have to return my order?

You may return eligible items within 30 days of receipt. Items must be unused, in original packaging, and with all components included.

Who pays for return shipping costs?

Return shipping costs are the responsibility of the customer.

How long does it take to receive a refund?

Once your return is received and approved, your refund will be processed to the original payment method within 14 days.

Do you accept cancellations?

Yes – cancellations are possible within 24 hours of placing your order, provided it has not yet been processed or shipped. After this, you may still return the item once received, following our Return Policy.