This website is operated by Lily & Mayfair. Throughout the site, the terms "we," "us," and "our" refer to Lily & Mayfair and the operating entity, Bori Commerce, a company incorporated in the Netherlands.

By accessing this website or making a purchase through our store, you agree to be bound by the following Terms and Conditions ("Terms of Service"). These Terms apply to all visitors and users of the website.

If you do not agree with these Terms, you should not use this website or any of its services.

1. USE OF THE WEBSITE

By using this website, you confirm that you are of legal age in your jurisdiction, or that you have granted permission for a minor under your supervision to use this site.

You agree not to use our website or products for illegal purposes. Any attempt to interfere with, damage, or disrupt the functionality of the website is strictly prohibited.

Your use of this website is also governed by our Privacy Policy and Transactions Policy, which explain how your data is processed and how payments are handled.

2. GENERAL TERMS

We reserve the right to refuse or cancel orders when necessary, including situations involving suspected fraud, inaccurate information, or misuse of the website.

Further details regarding billing, payment handling, and order verification can be found in our Transactions Policy.

3. ACCURACY OF INFORMATION

We make every effort to ensure that the information on this website is accurate and current. However, we cannot guarantee that all content is complete, accurate, or free from errors.

4. PRODUCTS, SERVICES, AND PRICING

All prices are displayed in British Pounds (GBP) and include VAT where applicable, in accordance with UK law. Prices and product availability may be updated or changed at any time without prior notice.

More information regarding delivery times, shipping expectations, and logistics can be found in our Shipping Policy.

5. ORDER AND CONTRACT FORMATION

Products displayed on this website do not constitute a binding offer. A contract is only formed once your order has been dispatched.

Orders may be cancelled within 1 hour of purchase, in accordance with our Return & Refund Policy.

6. WARRANTY AND CONSUMER RIGHTS

All products are subject to applicable consumer protection laws, including your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms affects your rights as a consumer under UK law.

As a UK consumer, you benefit from a 30-day return window, which exceeds the 14-day statutory right provided under the UK Consumer Contracts Regulations 2013.

For detailed information regarding returns, refunds, and eligibility requirements, please refer to our Return & Refund Policy.

7. PRODUCT AVAILABILITY

Certain products may only be available online and in limited quantities. We deliver within the United Kingdom only.

Additional information regarding shipping times and delivery conditions can be found in our Shipping Policy.

8. BILLING INFORMATION

You agree to provide accurate, current, and complete billing and account details when placing an order.

Further information about payment processing, verification procedures, and fraud prevention can be found in our Transactions Policy.

9. THIRD-PARTY SERVICES

We may provide access to third-party tools or services.

Any transactions or interactions with third parties are governed by their own policies, as well as our Transactions Policy where applicable.

10. EXTERNAL LINKS

Our website may contain links to third-party websites.

We are not responsible for the content or practices of these external sites. We recommend reviewing their own privacy and transaction policies before engaging with them.

11. USER CONTENT

If you submit comments, suggestions, or other content, you grant us the right to use such content without restriction.

You must not submit content that violates any laws or infringes upon the rights of others.

12. PERSONAL DATA

Your personal information is collected, used, and stored in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

13. ERRORS AND CORRECTIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

14. PROHIBITED USES

You may not use this website for unlawful, fraudulent, or harmful activities.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, Lily & Mayfair shall not be held liable for any indirect or consequential damages arising from the use of this website. Nothing in these Terms limits your statutory rights as a consumer under UK law.

16. INDEMNIFICATION

You agree to indemnify and hold Lily & Mayfair harmless from any claims or damages resulting from your violation of these Terms.

17. SEVERABILITY

If any provision of these Terms is found to be invalid, the remaining provisions will continue to apply.

18. TERMINATION

These Terms remain in effect unless terminated by either party.

We reserve the right to suspend or terminate access to the website if violations occur.

19. GOVERNING LAW

Although Lily & Mayfair is operated by an EU-based company, we are fully committed to complying with all applicable UK consumer protection laws when selling to customers in the United Kingdom. These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the courts of England and Wales.

20. RETURNS AND REFUNDS

For complete details regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy, which forms part of these Terms.