At Lily & Mayfair, we aim to provide a clear and dependable delivery experience. The information below outlines where we ship, how orders are processed, and what customers can expect regarding delivery timelines.

1. SHIPPING AVAILABILITY

At this time, Lily & Mayfair ships orders within the United Kingdom only. Orders placed from outside the United Kingdom cannot be fulfilled.

2. DELIVERY ADDRESS

Orders are shipped to the address entered at checkout. Customers are responsible for ensuring that all shipping details are correct and complete. Incorrect or missing information may lead to delivery delays or returned packages.

3. ORDER PROCESSING

Once an order has been placed, it is processed within 1 to 2 business days. Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or public holidays will be processed on the next available business day.

Order Cut-Off Time
Orders placed before 5:00 PM (GMT) from Monday to Friday may be processed the same day. Orders placed after this time, or during weekends, will be processed on the following business day.

4. SHIPPING TIME

After processing and dispatch, the estimated delivery time within the United Kingdom is 4 to 9 business days (Monday to Friday). Delivery times may vary due to factors such as seasonal demand, carrier capacity, public holidays, or increased order volume during sales periods.

5. ESTIMATED TOTAL DELIVERY TIME

Total delivery time consists of:

• Processing time: 1 to 2 business days
• Shipping time: 4 to 9 business days

This results in an estimated overall delivery timeframe of 5 to 11 business days from the date of purchase. These timeframes are estimates and may vary due to circumstances beyond our control.

6. SHIPPING COSTS

All orders placed with Lily & Mayfair include free shipping via Royal Mail. No additional shipping or handling charges apply.

7. SECURE PAYMENT METHODS

We offer several secure payment options, all protected through SSL encryption, including Mastercard, Visa, Google Pay, Apple Pay, Shop Pay and Amazon Pay. All payments are processed through trusted providers. For additional details, please refer to our Transactions Policy.

8. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order at any time via our Track Your Order page. Tracking updates may take a few business days to become visible after dispatch, depending on the carrier.

9. FAILED DELIVERY OR INCORRECT ADDRESS

If a shipment cannot be delivered due to incorrect or incomplete address details, the package may be returned to our logistics partner. Our support team will contact you to resolve the issue and assist in arranging redelivery or another suitable solution. To avoid delays, please ensure your shipping details are correct before completing your order.

Cases involving returned shipments or delivery issues may also be handled in accordance with our Return & Refund Policy.

10. DELIVERY CONFIRMATION

Once the shipping carrier marks a package as delivered, the order is considered successfully completed. If you are unable to locate your package after it has been marked as delivered, our support team will assist you in contacting the carrier and investigating the situation.

CUSTOMER SERVICE

Email: info@lilymayfair.com
Tel: +44 7441 484876
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT), Saturday & Sunday closed

For our full company details, please see the footer of our website.